Warranty

Our Guarantee

RAVINTE® proudly stand behind our products and are committed to doing things the right way. So please contact us if you need anything at all.

RAVINTE® Furniture Hardware Warranty Policy

Thank you for choosing Ravinte cabinet hardware. To ensure your rights and satisfaction, we provide the following warranty policy:

1. Warranty Period

All our hardware come with a FIVE YEAR limited warranty from the date of purchase. If a hardware is found to be non-conforming, we will provide a replacement part or product, or make appropriate adjustments.

2. Coverage

This warranty covers defects in materials and workmanship under normal use, including:

  • Material breakage or aging (not caused by human factors)
  • Mechanical failures, such as stuck lock mechanisms or malfunctioning handles
  • Coating peeling or significant oxidation (under normal environmental conditions)

3. Exclusions

This warranty does not cover:

  • Damage caused by improper installation, use, or maintenance
  • Normal wear and tear, scratches, or cosmetic damage
  • Damage due to unauthorized repairs or modifications
  • Damage caused by natural disasters or exposure to harsh environments (e.g., excessive humidity, corrosive substances)

Other exclusions include damage caused by installation, replacement or repair, as well as damage caused by improper cleaning, misuse, negligence or exposure to corrosive environments. The use of any chemicals/leather conditioners etc. to alter the condition of the natural materials is not recommended as this is not covered by the warranty.

4. Warranty Service

If you encounter an issue covered by this warranty, please provide proof of purchase and contact us through:
📧 Email: support@ravinte.com

Upon receiving your request, we will assess the issue and offer one of the following solutions:

  • Free repair
  • Free replacement with an identical or equivalent product
  • Professional maintenance guidance

5. Additional Notes

This warranty applies only to the original purchaser and is non-transferable. If the damage falls outside the warranty coverage, we may offer repair or replacement services at an additional cost.

Thank you for your trust! We look forward to providing you with high-quality products and excellent service.